FAQ: frequently asked questions about Atlantis Custom Made products

We have prepared a guide to tell you all the details of our customisation, from technical information to product composition.

What is meant by “hat customisation"?

For us, caps are not just accessories, but must express a passion, a brand or a trend.
With our customisation service, you can choose shapes, colours, fabrics and much more, making your hat unique in all its components.

To find out more about how our custom service works, read our Custom Made Book

Which is the minimum order number?

Caps or other personalised items

Minimum 288 and more pieces.

Custom beanies

Minimum 200 (Europe) or 288 (Overseas) pieces

Multifunctional bandanas

Multiples of 500 pieces

In the case of complex customisations, the minimum quantities may be higher than the limits set out above. Our Custom-Made Specialist will be able to give you all the information and adequate support.

What are the lead times after sample approval?

For productions in Europe

30 days

For Overseas productions

60 days

Which are the transportation options?

For goods from China:

◉ By sea around 35/45 days
◉ By train around 35/40 days
◉ By plane around 5/10 days
◉ Express around 4/5 days

For goods produced in Europe:

we use the road network or express delivery in case of urgency.

We will choose the shipping method according to your needs, styles, quantity and destination of the products.

Can you create graphic images with my logo or with my client's logo?

GRAPHIC SUPPORT SERVICES:

◉ Complete design—Optimized presentation

4-view design complete with sample photos of the techniques involved. This service is free with order or €50 without order.

◉ Advanced design—Sales presentation

Design with images of the commercial sector to which it belongs (sports, outdoor, automotive, etc.). Price: €50 with order/€100 without order

You will have our graphic department at your disposal which will suggest different graphic solutions suitable for your logo. The logo vectorisation service is free for simple logos (in one or two colours). For these processes we accept vector files.ai.eps.pdf..

Which are the costs and production times for the samples?

For a sample produced in Europe:

7-10 days from the approval of the graphic design

For an Overseas product sample:

3-4 weeks from the approval of the graphic design

BEFORE ORDERING:

◉ Ordering an Atlantis stock sample:

you will receive a reference sample for the material and shape.

◉ Order a custom sample:

you will receive the prototype with your logo before confirming the order.
Postage will be included up to 3 pieces. Price: starting from €150 depending on the complexity of the design.

IN EXECUTION OF THE ORDER:

◉ Sample approval by photo:

we will send you prototype photos. This service is free.

◉ Physical sample approval:

you will receive the prototype with your logo before the start of production.

How much does a custom cap cost? What is the time-scale and methods of payment?

The cost of a custom cap or beanie can depend on:

◉ Quantity
◉ Type of fabric or material

◉ number and complexity of personalisation techniques
◉ size of the logos
◉ urgency of delivery
◉ methods of transport
◉ method of payment

You will receive the final price through an ad hoc quote produced by our specialists.

FAQ